Refunds and Return Policy

At PolkaDot Official Shop, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our Refunds and Return Policy is designed to ensure a smooth and hassle-free process.

Eligibility for Returns

• Time Frame: You have 30 days from the date of purchase to request a return.
• Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Refund Process

• Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Late or Missing Refunds

• Processing Time: It may take some time before your refund is officially posted. Check your bank account or credit card company first.
• Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at sales@polkadotsofficialshop.com or call us at +1 310-622-9877.

Exchanges

Eligibility for Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us with your order details.

Return Shipping

Process for Returning Items

• Contact Customer Support: Before returning any products, please contact our customer support team at sales@polkadotsofficialshop.com to receive a return authorization and shipping instructions.
• Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Additional Information

Sale Items

• Refunds: Only regular priced items may be refunded. Sale items are non-refundable.

Gifts

• Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.

Contact Us

• Customer Support: For any questions or concerns regarding our Refunds and Return Policy, please contact us at sales@polkadotsofficialshop.com or call us at +1 310-622-9877.

Thank you for shopping at PolkaDot Official Shop. We appreciate your business and strive to provide the best products and service possible